Support · Zippy vs My Cat
Help & Support
Zippy vs My Cat: Run & Escape — iOS and Android
Common questions
How do I restore my purchases?
Open the Game, go to Settings › Restore purchases. Use the same Apple ID or Google account you bought with. Permanent items (Remove Ads, My Cat, Unlimited, Starter Pack) come back. Dust packs are consumable and can't be restored.
How do I remove ads?
Buy Remove Ads (or Unlimited, which includes it) from the shop. Ads that play on their own stop. Optional rewarded videos, the ones you choose to watch for a bonus, stay available but are never forced.
How do I reset my progress?
Go to Settings › Reset my data and confirm twice. This deletes your scores, dust, unlocks, your cat's name and the random analytics ID on this device. Your language and sound settings stay. It can't be undone. Permanent purchases can be restored afterwards.
I got a new phone. Will my progress move with me?
Progress is saved on your device only, so scores and dust don't move on their own. Your permanent purchases do: install the Game on the new phone, sign in with the same store account, and tap Settings › Restore purchases. Moving between iPhone and Android, purchases don't carry over, because Apple and Google keep separate records.
A purchase went through but nothing unlocked.
Close and reopen the Game while online, then try Restore purchases. If it still doesn't show, email us with the date and the store receipt or order number (no card details, please).
How do I get a refund?
Refunds are handled by the store. iPhone: reportaproblem.apple.com. Android: Google Play › your profile › Payments & subscriptions › Budget & history, or the Google Play refund page.
How do I change my ad privacy choices or stop analytics?
Go to Settings › Privacy. Privacy options reopens the ad consent form (where it applies), and Share anonymous usage data turns analytics off. On iPhone, the tracking choice is in iOS Settings › Privacy & Security › Tracking.
How do I delete my data?
There is no account to delete. Everything the Game stores is on your device: use Settings › Reset my data or uninstall. Details are in the Privacy Policy.
A friend's challenge link opened a web page, not the Game.
Install the Game first, then tap the link again. On the page you can also tap Open in the game.
Report a bug
Email support@srofia.com with what happened, what you expected and, if you can, a screenshot. Please don't send passwords or card details.
Contact
- Email: support@srofia.com
- Publisher: Srofia
- Privacy Policy · Terms of Use