Support Center

We're here to help. Contact us for your questions, suggestions, or issues.

Contact Us

support@srofia.com

Response Time: We respond within 1-7 business days

📧 How to Contact Us?

Including the following information in your email will help us resolve your issue faster:

App Name: Which application do you need support for?
Issue Details: Describe your problem or question in detail
Device Information: Your device (iPhone, Android, model)
Operating System: iOS or Android version
App Version: The version of the app you're using
Screenshots: If possible, include screenshots showing the issue

💡 Tips for Effective Support

Detailed Description

Explain your issue step by step. Describe what you were trying to do and what happened.

Screenshots

Include screenshots of error messages or the issue. Visual support is very helpful.

Step by Step

Share the steps you followed to reproduce the issue.

Device Information

Specify your device model, operating system version, and app version.

🔧 Common Issues

App won't open: Restart your device and update the app
Feature not working: Check app permissions (Settings → Apps)
Ad issues: Check your internet connection
Data loss: Back up your data before uninstalling the app
Performance issues: Ensure you have sufficient storage space on your device

🔒 Privacy and Security

Your privacy is important to us. Information you share in your support request is used only to resolve your issue and is not shared with third parties.

For more information about our privacy practices, please review the privacy policy of the relevant application.